Privacy Policy
Last updated: 01/07/25
AEP LAB LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, use our services, or visit our website.
1. Who We Are
Business Name: AEP LAB LTD
Company Number: 07147383
Registered Office: Unit 27 Thrales End Farm Business Centre, Thrales End Lane, Harpenden, Hertfordshire, AL5 3NS
Contact Email: scands30@outlook.com
We provide dental laboratory services to registered dental professionals and laboratories in the UK.
2. What Information We Collect
We may collect and process the following types of personal data:
Contact details: Name, business address, email, phone number
Order details: Case notes, delivery preferences, STL or digital scan files
Website data: IP address, browser type, pages visited (via cookies)
Communication data: Emails, form submissions, or other direct communications
We do not intentionally collect any personal health information (patient names, medical history, etc.), and we request that our clients do not submit such data.
3. How We Use Your Information
We use personal data only for the following purposes:
To process and fulfil orders or services
To communicate with you regarding cases or support
To maintain records for accounting and compliance
To improve website functionality and user experience
We do not sell or share your data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data based on:
Contractual necessity (e.g. processing orders)
Legitimate interests (e.g. responding to enquiries)
Legal obligations (e.g. maintaining business records)
5. Data Sharing & Third Parties
We may share your data with trusted third parties only when necessary, such as:
Delivery and courier services
IT service providers (e.g. cloud storage, web hosting)
Accountants or legal advisers (for compliance purposes)
All third-party providers are required to process your data securely and in compliance with data protection regulations.
6. Data Retention
We retain personal data only as long as necessary for the purposes it was collected, including for accounting, legal, or regulatory requirements.
7. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing in certain cases
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise these rights, please contact us using the details above.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
9. Cookies
Our website may use cookies to enhance user experience and gather anonymised site usage data. You can control cookie settings in your browser.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at scands30@outlook.com.